Adobe has patched its Creative Cloud apps after people noticed the software was deleting Mac users’ files without warning.
After customers updated Creative Cloud, it accessed their hard drive and deleted the first folder that appeared in alphabetical order.
Due to file-naming conventions on Mac computers, the bug often deleted hidden system folders or data backup files. Adobe issued a fix for the issue on Sunday. Many people in the creative industries have reacted angrily on social media.
“Great news that fix is out but very disappointed Adobe haven’t been very transparent or apologetic about the issue,” said a user. The problem came to light on Thursday after Backblaze, which makes data backup software, started receiving hundreds of support requests from its customers.
The firm’s software detected that some of the files it uses to perform its duties had been deleted, and staff discovered that Creative Cloud was responsible after a designer installed Adobe’s update.
The issue was present in Creative Cloud version 3.5.0.206 on a Mac.”We kept testing and realised that this was occurring upon ‘sign-in’ to Creative Cloud,” Backblaze said on its blog.
