LAHORE: Pakistan Railways has issued a new ticket refund policy which will also apply to tickets purchased through the “Rabatta” app.
According to the refund policy notification issued by Pakistan Railways, railway passengers will be able to get 90 per cent refund for tickets purchased at the point of sale up to 48 hours before train departure and 24 to 48 hours before train departure 80 per cent will be refunded. 24 hours before departure, only 70 per cent will be refunded.
50 per cent refund will be given within 2 hours after departure of the train whereas full amount will be refunded if the train is delayed for 6 hours or more.
Tickets purchased at Point of Sale (POS) will be refunded at these counters only.
To get a refund, passengers will have to submit the original ticket and a copy of the ID card, on which they will be given a cancellation slip and the amount, while refunds for online tickets will be possible only through the same online service through which the payment was made.
Online tickets will also have the same refund policy as for POS.
Online tickets will not be refunded after train departure. If the train is less than 1:30 minutes before departure, online refund will be 50 per cent.
